--- title: 24/7 video chat with pet health experts description: The Nationwide® VetHelpline® app offers 24/7 advice from pet health experts to field questions big and small for pet owners. image: https://companionpetmagazine.com/hubfs/9947E%20_CON_Header.jpg --- [![Nationwide Logo](https://companionpetmagazine.com/hubfs/Image%201@2x.png)](https://companionpetmagazine.com/) ![The Companion Magazine Logo](https://companionpetmagazine.com/hubfs/commpasslogo.jpg) - [The Companion Magazine](https://companionpetmagazine.com) - [Previous Issues](https://companionpetmagazine.com/issues/previous) - Topics - [Member stories](https://companionpetmagazine.com/tag/member-stories) - [Research data](https://companionpetmagazine.com/tag/research-data) - [Pet care](https://companionpetmagazine.com/tag/pet-care) - [Extra treats](https://companionpetmagazine.com/tag/extra-treats) - [Promotions](https://companionpetmagazine.com/promotions) - [Member Perks](https://companionpetmagazine.com/member-perks) [Extra treats](https://companionpetmagazine.com/topic/extra-treats) # 24/7 video chat with pet health experts VetHelpline® is available 24/7 to field pet health questions from Nationwide® pet insurance members ![Picture of By Nationwide](https://companionpetmagazine.com/hubfs/NWLogos_Vert_NW_3C.svg) [By Nationwide](https://companionpetmagazine.com/author/about-us) - - - Your cat just isn’t acting right. Your dog ate something that might be toxic. Your parrot is growing a new feather—but, suddenly, it’s bleeding. What should you do? Pet parents tend to have numerous questions—both big and small—about caring for their pets. When your pet is protected by Nationwide, you don’t have to wonder, worry or wait to be seen. Instead, you can get expert advice from a veterinary professional anytime, all at no added cost. Here’s how. ## Introducing: VetHelpline® Powered by FirstVet, the VetHelpline app offers unlimited, no-cost access to video consultations with certified veterinary experts to Nationwide pet insurance members. Download the app on your smartphone to access 24/7 guidance on emergency triage, continued care or everyday questions about health and nutrition, all without the stress of travel. No pet carrier, no long waits, no worries. In an emergency, pet parents can get real-time guidance to help power their decision making. All you need is the email, ZIP code and phone number from your Nationwide pet health insurance policy to get started. You’ll soon know if you have a veterinary emergency on your hands or—best of all—if there’s nothing to worry about. ## Get the app for veterinary advice VetHelpine is valuable for more than just unexpected emergencies. Bringing your pet to the veterinarian isn’t always an easy task—there are numerous very good reasons why someone may not be able to immediately get to a consultation. Some pet parents live far from their local practice, while others have pets who get really upset by the experience. Many other pet parents have family obligations or busy schedules that make finding timely appointments difficult, especially in parts of the country where there simply aren’t enough veterinarians available and long wait times for appointments are common. However, getting qualified answers to pressing pet health questions—or advice on whether to bring a pet in for more urgent care—is no less important for these pet families. It’s good news that there’s a new tool to help pet parents get the care their pets need on their own terms. Learn more at [petinsurance.com/usevethelpline](https://www.petinsurance.com/usevethelpline/). ![](https://companionpetmagazine.com/hubfs/AdobeStock_205702776%20(1800x1000).jpg) ### Enjoy Nationwide Perks The Nationwide Perks program introduces great deals and discounts to pamper your pets and more. Amplify your savings and enhance the wellbeing of yourself and those you love. [Get the app](https://downloadapp.nationwide.com/PKX4/ccd02a75?c=Marketing&af_c_id=Perks&af_adset=Pet&af_adset_id=Perks%20Ad%20Apr&af_ad_id=NWM-0050&deep_link_value=perksandrewards) ![](https://companionpetmagazine.com/hubfs/Spring%202023/Spring_LPThumb_Intro.jpg) ##### Add-a-pet Take advantage of your multi-pet discount when you add a pet to your policy. When covering two or three pets, you can receive a 5% discount. When covering four or more pets, you'll save 10% on your base premium. Visit the member portal to add a pet.  [Enroll a new pet](https://companionpetmagazine.com/issues/spring-2024/my.petinsurance.com) ![](https://companionpetmagazine.com/hubfs/Spring%202023/Spring_LPThumb_Intro.jpg) ##### Add-a-pet Take advantage of your multi-pet discount when you add a pet to your policy. When covering two or three pets, you can receive a 5% discount. When covering four or more pets, you'll save 10% on your base premium. Visit the member portal to add a pet.  [Enroll a new pet](https://companionpetmagazine.com/issues/spring-2024/my.petinsurance.com) ![](https://companionpetmagazine.com/hubfs/Spring%202023/Spring_LPThumb_Intro.jpg) ##### Add-a-pet Take advantage of your multi-pet discount when you add a pet to your policy. When covering two or three pets, you can receive a 5% discount. When covering four or more pets, you'll save 10% on your base premium. Visit the member portal to add a pet.  [Enroll a new pet](https://companionpetmagazine.com/issues/spring-2024/my.petinsurance.com) ![](https://companionpetmagazine.com/hubfs/Spring%202023/Spring_LPThumb_Intro.jpg) ##### Add-a-pet Take advantage of your multi-pet discount when you add a pet to your policy. When covering two or three pets, you can receive a 5% discount. When covering four or more pets, you'll save 10% on your base premium. Visit the member portal to add a pet.  [Enroll a new pet](https://companionpetmagazine.com/issues/spring-2024/my.petinsurance.com) ![](https://companionpetmagazine.com/hubfs/Spring%202023/Spring_LPThumb_Intro.jpg) ##### Add-a-pet Take advantage of your multi-pet discount when you add a pet to your policy. When covering two or three pets, you can receive a 5% discount. When covering four or more pets, you'll save 10% on your base premium. Visit the member portal to add a pet.  [Enroll a new pet](https://companionpetmagazine.com/issues/spring-2024/my.petinsurance.com) ![](https://companionpetmagazine.com/hubfs/Spring%202023/Spring_LPThumb_Intro.jpg) ##### Add-a-pet Take advantage of your multi-pet discount when you add a pet to your policy. When covering two or three pets, you can receive a 5% discount. When covering four or more pets, you'll save 10% on your base premium. Visit the member portal to add a pet.  [Enroll a new pet](https://companionpetmagazine.com/issues/spring-2024/my.petinsurance.com) ![](https://companionpetmagazine.com/hubfs/Spring%202023/Spring_LPThumb_Intro.jpg) ##### Add-a-pet Take advantage of your multi-pet discount when you add a pet to your policy. When covering two or three pets, you can receive a 5% discount. When covering four or more pets, you'll save 10% on your base premium. Visit the member portal to add a pet.  [Enroll a new pet](https://companionpetmagazine.com/issues/spring-2024/my.petinsurance.com) ![](https://companionpetmagazine.com/hubfs/Spring%202023/Spring_LPThumb_Intro.jpg) ##### Add-a-pet Take advantage of your multi-pet discount when you add a pet to your policy. When covering two or three pets, you can receive a 5% discount. When covering four or more pets, you'll save 10% on your base premium. Visit the member portal to add a pet.  [Enroll a new pet](https://companionpetmagazine.com/issues/spring-2024/my.petinsurance.com) ![](https://companionpetmagazine.com/hubfs/Spring%202023/Spring_LPThumb_Intro.jpg) ##### Add-a-pet Take advantage of your multi-pet discount when you add a pet to your policy. When covering two or three pets, you can receive a 5% discount. When covering four or more pets, you'll save 10% on your base premium. Visit the member portal to add a pet.  [Enroll a new pet](https://companionpetmagazine.com/issues/spring-2024/my.petinsurance.com) ![](https://companionpetmagazine.com/hubfs/Spring%202023/Spring_LPThumb_Intro.jpg) ##### Add-a-pet Take advantage of your multi-pet discount when you add a pet to your policy. When covering two or three pets, you can receive a 5% discount. When covering four or more pets, you'll save 10% on your base premium. Visit the member portal to add a pet.  [Enroll a new pet](https://companionpetmagazine.com/issues/spring-2024/my.petinsurance.com) ![](https://companionpetmagazine.com/hubfs/Spring%202023/Spring_LPThumb_Intro.jpg) ##### Add-a-pet Take advantage of your multi-pet discount when you add a pet to your policy. When covering two or three pets, you can receive a 5% discount. When covering four or more pets, you'll save 10% on your base premium. Visit the member portal to add a pet.  [Enroll a new pet](https://companionpetmagazine.com/issues/spring-2024/my.petinsurance.com) ![](https://companionpetmagazine.com/hubfs/Spring%202023/Spring_LPThumb_Intro.jpg) ##### Add-a-pet Take advantage of your multi-pet discount when you add a pet to your policy. When covering two or three pets, you can receive a 5% discount. When covering four or more pets, you'll save 10% on your base premium. Visit the member portal to add a pet.  [Enroll a new pet](https://companionpetmagazine.com/issues/spring-2024/my.petinsurance.com) ![](https://companionpetmagazine.com/hubfs/Spring%202023/Spring_LPThumb_Intro.jpg) ##### Add-a-pet Take advantage of your multi-pet discount when you add a pet to your policy. When covering two or three pets, you can receive a 5% discount. When covering four or more pets, you'll save 10% on your base premium. Visit the member portal to add a pet.  [Enroll a new pet](https://companionpetmagazine.com/issues/spring-2024/my.petinsurance.com) [Spring 2024](https://companionpetmagazine.com/topic/spring-2024) ## Check out some of our other posts! ### [2025 pet gift guide: Best picks for the holidays](https://companionpetmagazine.com/2025-pet-gift-guide) Celebrate the season with gifts that combine health, sustainability, and fun for your ... ### [Making a paw-sitive impact at Nationwide Children’s Hospital](https://companionpetmagazine.com/issues/holiday-2025/making-a-paw-sitive-impact-at-nationwide-childrens-hospital) Dogs are our steadfast companions through thick and thin. They’re also good for our ... ### [Letter from the Pet-itor: New Year’s edition](https://companionpetmagazine.com/issues/holiday-2025/letter-from-the-pet-itor) Can you hear the first notes of Auld Lang Syne ringing in your head already? This year ... ### [The rising cost of pet care](https://companionpetmagazine.com/issues/holiday-2025/the-rising-cost-of-pet-care) Research suggests that 77% of Americans are anxious about their financial situation. ... #### Subscribe to the Companion Blog! ![whitelogo](https://companionpetmagazine.com/hubfs/whitelogo.jpg) - Previous Issues - [Petinsurance.com](https://www.petinsurance.com/) - [Nationwide.com](https://www.nationwide.com/) - [![](https://companionpetmagazine.com/hubfs/Image/Image%206@2x.png)](https://www.facebook.com/nationwidepet/) - [![](https://companionpetmagazine.com/hubfs/Image/Image%205@2x.png)](https://twitter.com/nationwidepet) - [![](https://companionpetmagazine.com/hubfs/Image/Image%204@2x.png)](https://www.youtube.com/NationwidePet) - [![](https://companionpetmagazine.com/hubfs/Image/Image%203@2x.png)](https://www.instagram.com/nationwidepet/) - [![](https://companionpetmagazine.com/hubfs/Image/Image%202@2x.png)](https://www.thepethealthzone.com/) NO INSURANCE PURCHASE OR QUOTE NECESSARY. Nationwide disclaims any and all liability for any third-party product or service offered herein and Nationwide makes no warranties, express or implied, with respect to any third-party product or service offered. Your participation in any of the promotions is strictly voluntary and is solely between you and the offerer of the product or service. Nothing herein shall be deemed to be an approval, endorsement or recommendation of a third-party product or service. Although Nationwide tries to ensure that all information from third parties, whether in relation to the products, services, offerings or otherwise (“Information”) is correct, Nationwide does not guarantee the accuracy of the Information and makes no representations or warranties as to the completeness or accuracy of the Information. You agree that Nationwide shall not be responsible or liable for any third party product or service offering. Products underwritten by Veterinary Pet Insurance Company (CA), Columbus, OH; National Casualty Company (all other states), Columbus, OH. Agency of Record: DVM Insurance Agency. All are subsidiaries of Nationwide Mutual Insurance Company. Subject to underwriting guidelines, review and approval. Products and discounts not available to all persons in all states. Insurance terms, definitions and explanations are intended for informational purposes only and do not in any way replace or modify the definitions and information contained in individual insurance contracts, policies or declaration pages, which are controlling. Nationwide, the Nationwide N and Eagle, Nationwide is on your side, and vethelpline® are service marks of Nationwide Mutual Insurance Company. Third party marks are the property of their respective owners. ©2024 Nationwide. ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://9062470.fs1.hubspotusercontent-na1.net/hubfs/9062470/Butterfly%20Paws.mp4", "dateModified" : "2025-12-02T23:16:58.907Z", "duration" : "PT2M43S", "height" : 1080, "name" : "Butterfly Paws", "thumbnailUrl" : "https://9062470.fs1.hubspotusercontent-na1.net/hubfs/9062470/Butterfly%20Paws.mp4/medium.jpg", "uploadDate" : "2025-12-02T23:16:43.638Z", "width" : 1920 } ```